Director of Office of Credit Risk Management (OCRM), U.S. Small Business Administration
San Arizona native, Susan has been engaged in the SBA lending industry for almost 40 years, working with a diverse array of financial service organizations. She began her career with the Arizona Enterprise Development Corporation, a Certified Development Company in Phoenix, Arizona, that focused on projects located in nonmetropolitan areas. She then joined The Money Store Investment Corporation, an SBLC, as manager of their Arizona operation. When that company targeted growth in the Southeast, Susan moved to Richmond, VA as the Regional Vice President. When the decision was made to establish a national sales division, Susan moved to Sacramento as Vice President of the National Products Division.
In the mid-90’s Susan joined Emergent Business Capital, an SBLC headquartered in Greenville, SC, as the President, leading the transition of this organization to Transamerica Small Business Capital. When Capital One recruited her to help them create a small business term lending platform, she returned to Virginia to do so. Within three years, Capital One became the third largest SBA 7(a) lender in number of loans, funding approximately 5500 SBA Express loans in one year.
More recently, Susan served in senior consulting roles with Booz Allen Hamilton and FI Consulting, leading projects with USDA Rural Development, and the U.S. Treasury’s Community Development Financial Institutions Fund (CDFI). She then transitioned from consulting to federal employment, becoming the Compliance Lead for the CDFI Fund’s Bond Guarantee Program, a structured finance program.
Susan joined the SBA in 2016 as Director of the Office of Financial Program Operations (OFPO), a part of the Office of Capital Access. With the recent retirement of her long-time friend, Linda Rusche, she became the Acting Director of the Office of Credit Risk Management. Susan became the permanent director of the Office of Credit Risk Management on Christmas Eve, 2017.
She brings to this role her love of the SBA loan programs and her commitment to the small business community and the lending partners that serve them.